Agente de atención al cliente con alemán – Zaragoza, Zaragoza provincia – Indeed.es

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adecco staffing

14,736 valoraciones

Lee opiniones sobre trabajar en esta empresa.

¿Tienes experiencia en atención al cliente y hablas alemán? Si es así, esta es tu oportunidad! En Adecco estamos llevando acabo la selección de una posición de atención al cliente para el mercado alemán. La contratación será de tres meses por Adecco para posteriormente pasar a formar parte de la plantilla interna de la empresa.
El horario de trabajo es flexible pero aproximadamente de 9:00 a 18:00 h de lunes a viernes.

Requisitos
Formación grado medio.
Experiencia mínima de un año en puestos de atención al cliente.
Nivel medio, alto de alemán.

Responsabilidades
Atender y resolver consultas, quejas, reclamaciones y sugerencias de los clientes.
Ofrecer la respuesta más adecuada a su necesidad.
Revisar todos los medios por los que un cliente puede contactar y procurar una satisfacción
excelente. Mantener al mínimo o eliminar las incidencias.
Detectar irregularidades en la web, proceso de compra, medios de pago, transporte o
devoluciones. Recoger y analizar las reclamaciones de clientes para mejorar el servicio.
Canalizar las reclamaciones para solicitar nuevas mejoras o alertar de un fallo.
Gestionar la post venta del cliente.

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