Onsite Support

Descripción

We are looking for Onsite Support who provides technical support to users troubleshooting issues and answering questions.
Their main functions will be:
o 1st and 2nd level Helpdesk for users (supported hardware, software, applications & tools)
o Onsite support contact for Projects, Service Desk and other Group IT teams.
o Office equipment checks, support and maintenance (printers, projectors, meeting room screens, video conferencing systems etc)
o REMEDY (ITSM) call registration
o H/W break fix and maintenance
o Paperwork for asset.
o PC preparations (W’10 incl. MS Office build, configuration) and startup training (provisioning) to new users
o PC and PC supply provisioning
o Willing to work in shifts during regular office opening hours
o Willing to work outside office opening hours by occasion
o Willing to travel to other office locations
o Apple Mac OS knowledge is a plus

Must Have:

Problem Solving, LAN Basic Knowledge, Help Desk Experience (experience of at least 6 months is a plus), Verbal Communication, Operating Systems, Phone Skills, Customer Service, Quality Focus, PC Proficiency, Software Maintenance, Outstanding organizational and time-management skills, Good knowledge of internet security and data privacy principles. Average knowledge of English and local language (spoken and written).

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Tecnologías

Funciones Profesionales

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